Customer Service Advisor Job at Talabat in Dubai

The Talabat Customer Service Job in Dubai is a full-time Customer Service Advisor position supporting InstaShop customers and partners. You will help people through calls, emails and chats while resolving service and order-related issues.

This position suits someone with a high school diploma or equivalent and at least two years of customer service or call centre experience. Work follows rotational shifts, including weekends, and applications go through the employer’s careers website.

What You Will Do For InstaShop

• Handle inbound calls and messages from customers, partners and prospective users.
• Provide accurate and professional service across customer support channels.
• Resolve service issues and help support order fulfilment.
• Work with the Rider Support and Partner Care teams.
• Assist partners through calls, emails and chats.
• Provide remote assistance and perform basic IT troubleshooting.
• Meet customer service performance standards and key performance indicators.
• Report repeated failure patterns to the Escalations team or line manager.
• Keep your knowledge of company policies and procedures current.

What Talabat Asks For

Strong verbal and written English is required for the role, while Arabic is considered an advantage. Your communication needs to work well across voice and written support channels.

• Ability to multitask while managing high call volumes.
• Effective time management and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Flexibility to work rotational shifts, including weekends.
• Genuine care and concern for customer satisfaction.
• Confidence in call handling and basic technical troubleshooting.
• Ability to work toward customer service KPIs.

How to Apply

1. Review the education, experience, language and shift requirements, then confirm that the vacancy remains open on the official job post.
2. Update your CV to show your customer service or call centre experience, communication skills and relevant troubleshooting work.
3. Use the official application button provided by GluJob below this article.
4. Sign in or create an account on the employer’s careers site, complete the application form and submit the requested information.

GluJob is free for job seekers, so you should not pay anyone to apply for this position.

Looking for more options? You can also browse jobs for 10th / 12th pass, UAE jobs and Dubai jobs on GluJob, updated every day.

Source: Talabat

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