The Sawafi IT Support Technician Job is based in Dammam and provides first-line support across the company’s offices. You will set up workplace equipment, resolve routine technical problems, maintain IT records and refer complex issues to the senior IT team.
This full-time position suits entry-level candidates with 0–2 years of experience. You need relevant IT education or equivalent hands-on experience, and applications are completed through Sawafi’s official careers website.
Job Summary
| Company | Sawafi |
|---|---|
| Job Title | IT Support Technician |
| Location | Dammam, Saudi Arabia |
| Employment Type | Full-time |
| Experience | 0–2 years; entry level, with training provided |
| Education | Diploma or degree in information technology, computer science or a related field, or equivalent hands-on experience |
| Salary | Not disclosed |
| How to Apply | Official Sawafi careers website |
| Posted On | 11 August 2026 |
Day-to-Day IT Support
- Install, configure and hand over laptops, desktops, monitors, printers and desk phones for new and existing employees.
- Respond to help-desk requests by phone, email and in person, recording every request in the ticket system.
- Resolve everyday issues involving Windows, Microsoft 365, email, printing, VPN access and office software.
- Prepare meeting rooms by setting up projectors, screens, video-conferencing equipment and cabling.
- Replace or repair basic hardware, including keyboards, mice, cables, memory, hard drives, toner and other consumables.
- Create and disable user accounts and reset passwords under the system administrator’s guidance.
- Maintain the IT equipment asset register and manage available spare stock.
- Escalate unresolved technical issues to the senior IT team and track them through to closure.
Technical Knowledge And Workplace Skills
Sawafi requires practical knowledge of Windows 10 and 11, Microsoft 365, basic networking, printers and PC hardware. Your technical abilities should cover hardware troubleshooting, help-desk support and IT asset management.
You must be willing to assemble, cable and move equipment around the office. A patient and polite approach is also important because you will support non-technical colleagues and explain technical matters in simple language.
- Good written and spoken English is required.
- Arabic language ability is an advantage.
- A valid Saudi driving licence is an advantage because occasional visits to other offices may be needed.
- CompTIA A+, Microsoft Fundamentals or CCNA certifications are welcome but not required.
Training And Benefits
The employer provides on-the-job training for the successful candidate. The role also offers a clear development path toward system administration, networking or IT security.
- Support toward professional certifications
- Medical insurance
- Standard company benefits package
How to Apply
- Review the role details and confirm that your education, experience and technical knowledge match the requirements.
- Update your CV to show relevant experience with Windows, Microsoft 365, networks, printers, PC hardware and user support.
- Use the official application button provided by GluJob below this article and check the current vacancy status on Sawafi’s website.
- Complete the employer’s application form and provide the information or documents requested during the process.
Apply on Official Career Site
Continue securely using the employer’s official vacancy link.
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Source: Sawafi