Saudi Ground Services is hiring an IT Service Desk Specialist at its Jeddah headquarters. The Saudi Ground Services IT Service Desk role provides first-level technical assistance to employees using computers, systems, hardware and software.
The position suits experienced candidates with a relevant bachelor’s degree, 4–6 years of related experience and intermediate English proficiency. Applications are submitted through the employer’s official careers website.
Inside The IT Operations Team
The specialist joins the Information Technology department’s IT Operations section. Saudi Ground Services operates in aviation and ground handling, and the support scope covers both its headquarters and airport locations.
Service coverage includes help-desk assistance, service maintenance, IT service management, airport systems, networks and communications. The work also involves IT infrastructure operations and support for end-user devices and applications.
A relevant degree may be in Computer Science or Management Information Systems. Your background must also meet the stated experience requirement for a related field or similar position.
Main Responsibilities
- Process Level 1 IT requests and incidents within the required time.
- Prioritize technical issues according to their severity.
- Escalate issues to Level 2 and Level 3 IT teams when necessary.
- Maintain comprehensive logs of IT requests and reported issues.
- Install hardware, resolve hardware problems and deliver end-user equipment and applications.
- Provide operational support for help-desk services, airport systems, networks and communications.
- Support IT disaster recovery and business continuity measures.
- Coordinate with vendors as part of IT service operations.
Skills Used In The Position
The employer identifies incident handling, hardware troubleshooting and software support as relevant skills. You also need the ability to prioritize problems and work across service-desk and infrastructure activities.
IT service management knowledge supports the wider operational scope of the position. Vendor coordination is also part of the work, particularly when assistance must be organized beyond the immediate service-desk team.
How to Apply
- Review the education, experience and English requirements above to confirm that your background matches the position.
- Update your CV to clearly show relevant help-desk, incident management, hardware, software and IT operations experience.
- Use the official application button provided by GluJob below this article and confirm that the vacancy remains open.
- Sign in or create an account on the employer’s careers website, then complete Saudi Ground Services’ application process.
Apply on Official Career Site
Continue securely using the employer’s official vacancy link.
Re-check the employer source for the latest vacancy status and requirements before applying.
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Source: Saudi Ground Services