Qatar Airways is seeking a Customer Service Agent in Doha for passenger-facing work at Hamad International Airport. In this role, you will help passengers in person and support their journey through key airport service points.
You will need a High School qualification and one year of customer service experience. Relevant experience in a customer-facing service industry is preferred. The work follows shifts, including weekends and holidays, and applications are submitted through the employer’s careers website.
What You Will Do At The Airport
Working within Cargo & Airport Operations, you will provide customer-facing services across check-in, boarding, transfers, arrivals, baggage services and premium operations. The work includes direct passenger contact as well as pre-flight and post-flight support.
Your main responsibilities include:
- Provide face-to-face service to Qatar Airways passengers.
- Answer passenger questions and share airline and airport information.
- Manage queues and assist passengers at check-in counters.
- Start boarding procedures and confirm passenger head counts.
- Help connecting passengers at airport transfer desks.
- Complete pre-flight and post-flight activities at the Hub Control Centre.
- Deliver customer service within premium and VIP operations.
- Maintain Qatar Airways professional standards and procedures while on duty.
What The Employer Asks For
Airport service work can involve several passenger needs at the same time. You must be able to stay effective under pressure, manage competing demands and work in a fast-paced setting.
- Excellent spoken and written communication skills.
- A strong customer service orientation and the ability to work as part of a team.
- Ability to support passenger check-in and boarding activities.
- Queue management and transfer desk capabilities.
- Physical fitness and the ability to stand for long periods.
- Willingness to wear the required uniform while on duty.
The employer classifies this as an entry-level, school-level position. Your customer service background should show that you can communicate clearly and assist passengers while following established procedures.
How to Apply
- Review the vacancy details and confirm that you meet the education, experience, shift and physical requirements.
- Update your CV so it clearly presents the relevant experience and skills requested for the position.
- Use the official application button provided by GluJob below this article and confirm the vacancy’s current status on the employer’s careers site.
- Sign in or create an account on the Qatar Airways careers website, then complete the employer’s application process.
Apply on Official Career Site
Continue securely using the employer’s official vacancy link.
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Source: Qatar Airways