The Marriott Call Center Agent Job Doha listing is a full-time Reservations opening at The Ritz-Carlton Doha. You will handle booking requests, changes and cancellations received by telephone, fax or mail. Your work also covers guest questions, request records, sales techniques and concern escalation.
This entry-level role suits you if you hold a high school diploma or G.E.D. equivalent. No related or supervisory experience is required, while Arabic is preferred. You can apply through Marriott Careers Qatar using the employer’s official careers website.
About the Role
The post sits within the hotel’s Reservations department in the hospitality industry. It combines reservation processing with direct communication and guest service.
You will identify each guest’s reservation needs and determine suitable room types. The work includes checking availability and applicable rates, then explaining guarantee, special-rate and cancellation policies clearly.
Accurate reservation-system records are important because special requests must be documented. You will also provide information about the property’s facilities, services and room accommodation options. The Doha call center agent role also involves applying sales and escalation procedures.
Key Duties
- Process reservation requests, changes and cancellations received by telephone, fax or mail.
- Identify guest reservation needs and determine appropriate room types.
- Verify room availability and applicable rates.
- Explain guarantee, special-rate and cancellation policies.
- Document special requests in the reservation system.
- Answer questions about property facilities, services and room accommodations.
- Use sales techniques to help maximize revenue.
- Follow escalation procedures when addressing guest concerns.
Who Can Apply
- You need a high school diploma or G.E.D. equivalent.
- No previous related work experience is required.
- No supervisory experience is required.
- No licence or professional certification is required.
- You must be able to move, lift, carry, push, pull and place objects weighing up to 10 pounds.
- You must maintain a professional appearance and conduct.
- You need to protect guest and coworker privacy and keep proprietary information confidential.
- English is required, and Arabic-speaking ability is preferred.
Skills the Employer Wants
- Reservation processing
- Telephone etiquette
- Professional communication
- Reservation-system data entry
- Sales techniques
- Guest service
- Problem escalation
- Team collaboration
Working Hours and Benefits
The employment type is full time. The employer lists several benefits covering daily support, professional development, health coverage and employee discounts.
- Accommodation, flight tickets, transportation and meals
- Training and leadership development programs
- Recognition and rewards
- Preferential Marriott member rates
- Dining and wellness discounts
- Medical insurance coverage
- Dedicated HR support
Looking for more options? You can also browse fresher jobs, jobs for 10th / 12th pass and Qatar jobs on GluJob, updated every day.
Frequently Asked Questions
What qualifications apply to Marriott Call Center Agent Job Doha?
You need a high school diploma or G.E.D. equivalent. Arabic is preferred, but it is not stated as mandatory.
Is previous call center or reservations experience required?
No. The employer does not require related work experience or previous supervisory experience for this entry-level position.
Is the salary mentioned?
No. The employer has not disclosed the salary for this position.
Where is the job located?
The position is based at The Ritz-Carlton Doha in Doha, Qatar.
Does GluJob charge any fee for this job?
No. GluJob is a free job information website. We never charge candidates or collect applications — apply only through the employer’s official channel.
How to Apply
- Check that you meet the education, language and physical requirements listed above.
- Update your CV to show relevant communication, guest service, reservation processing and data-entry skills.
- Use the official application button provided by GluJob below this article.
- Create an account or sign in on the employer’s careers website, then complete its application form.
- Keep your email address and telephone number available for any response from the employer.
- Never pay anyone for this job.
Apply on Official Career Site
Continue securely using the employer’s official vacancy link.
Re-check the employer source for the latest vacancy status and requirements before applying.
Source: The Ritz-Carlton Doha