Fairmont Reservations Agent Job in Riyadh refers to a permanent, full-time Royal Service and Reservations Agent opening at Fairmont Riyadh. You will support guest satisfaction and occupancy objectives while managing reservations, inquiries, special requests, booking schedules, payments and service coordination.
The job suits someone with two or more years of experience in customer service, reservations or hospitality. English is required, while Arabic is highly preferred. The role is listed through Fairmont careers in Saudi Arabia and applications are completed through the employer’s official careers website.
About the Role
Based in the hospitality industry, the job sits within the Revenue Management & Pricing department. Its purpose is to support a high standard of guest service while contributing to the hotel’s occupancy objectives.
Daily work combines direct guest communication with detailed reservation administration. Internal coordination is also important because guest arrangements and requests may involve several hotel departments.
Key Duties
- Process and manage guest reservations received through multiple channels.
- Respond to customer inquiries by phone, email and other communication platforms.
- Maintain accurate reservation records and guest information.
- Coordinate with hotel departments to support consistent service delivery.
- Handle special requests and customize arrangements for guests.
- Resolve customer concerns and complaints during the reservation process.
- Manage booking schedules, room availability and room allocations.
- Process payments and transactions while protecting confidential information.
Who Can Apply
- You need proven experience in customer service, reservations or the hospitality industry.
- You must be proficient with reservation-management systems and computer applications.
- Familiarity with luxury hospitality service standards and protocols is part of the stated qualification.
- Knowledge of CRM software and booking platforms is preferred.
- English is required for the position.
- Arabic language ability is highly preferred.
- You should have a professional manner and work effectively within a team.
Skills the Employer Wants
Accuracy and organization are central to this job because you will maintain booking information, schedules and guest records. The employer also wants someone who can balance several tasks without losing attention to detail.
- Customer service
- Reservation management
- Clear communication
- Organization and time management
- Multitasking
- Computer application proficiency
- Accurate data entry and record-keeping
- Problem-solving in challenging situations
A customer-focused mindset and commitment to service excellence are also required. These qualities support both guest communication and the careful handling of reservation concerns.
Working Hours and Benefits
Working hours are flexible based on operational requirements. You must be available to work weekends and holidays when required.
Looking for more options? You can also browse Saudi Arabia jobs and hotel jobs on GluJob, updated every day.
Frequently Asked Questions
Is previous experience required?
Yes. You need at least two years of experience in customer service, reservations or the hospitality industry.
Is the salary mentioned?
No. The employer has not disclosed the salary for this position.
How do I apply for Fairmont Reservations Agent Job in Riyadh?
Apply through the employer’s online careers process using the official application option provided below this article.
Does GluJob charge any fee for this job?
No. GluJob is a free job information website. We never charge candidates or collect applications — apply only through the employer’s official channel.
How to Apply
- Check that your experience, system knowledge and language abilities match the requirements above.
- Update your CV to clearly show your customer service, reservation or hospitality experience and relevant skills.
- Use the official Apply button provided by GluJob below this article.
- Complete the employer’s own online application process with accurate information.
- Keep your email address and phone number available in case the employer contacts you.
Apply on Official Career Site
Continue securely using the employer’s official vacancy link.
Re-check the employer source for the latest vacancy status and requirements before applying.
Never pay anyone to submit or process your application for this job.
Source: Fairmont Riyadh