The Etihad Customer Service Officer job in Abu Dhabi supports service delivery and performance within the airline’s Premium Contact Centre. You will assist with complex customer matters while helping the team maintain its service standards.
This position suits someone with at least a high school certification and previous contact centre experience. Applications are completed through the employer’s careers website.
Day-To-Day Work
Your work will cover customer case management, agent support and contact centre performance. Coordination with other Etihad teams is also part of maintaining the premium guest experience.
- Act as the first escalation point for complex or high-value customer cases.
- Handle priority calls, VIP guests and situations requiring prompt attention.
- Support and coach Premium Guest Relations Agents.
- Assist with onboarding and ongoing training.
- Monitor queue performance and service levels.
- Coordinate with Concierge, Chauffeur and Airport Services teams.
- Maintain accurate data and follow security and data protection standards.
- Contribute to process improvements and scripting updates.
What Etihad Airways Asks For
You need the judgement and communication ability to manage complex guest interactions professionally and discreetly. The position also requires you to support operational continuity when standing in for the Supervisor.
Etihad identifies the following abilities for the position:
- Customer service
- Contact centre operations
- Coaching
- Performance monitoring
- Call handling
- Data accuracy
- Compliance with security, data protection and quality standards
How to Apply
- Review the education, contact centre experience and skills required for the position.
- Update your CV so it clearly presents your relevant customer service, call handling, coaching and performance-monitoring experience.
- Use the official application button provided by GluJob below this article.
- Sign in or create an account on the employer’s careers site and complete its application process.
Apply on Official Career Site
Continue securely using the employer’s official vacancy link.
GluJob provides job information free of charge, so you should never pay anyone to apply for this position.
Looking for more options? You can also browse jobs for 10th / 12th pass, UAE jobs and Abu Dhabi jobs on GluJob, updated every day.
Source: Etihad Airways