Knowledge Base & Content Officer Job at Etihad Airways

The Etihad Content Officer Job in Abu Dhabi is a full-time aviation role managing the airline’s Guest Services knowledge base and related operational content. The work centres on keeping information accurate, current, compliant and aligned with business needs.

It suits an experienced professional with a bachelor’s degree and four years in a relevant field. Applications are completed through the Etihad Airways careers website.

Knowledge Base & Content Officer: Key Facts

About The Guest Services Role

Based within Guest Services Knowledge Management, the officer works with internal stakeholders and service providers on changes involving processes, products, systems and policies. The position combines knowledge governance, content development and operational communication.

Performance analysis is another important part of the work. Knowledge usage, search behaviour, assessments, quality findings and operational feedback are reviewed to identify gaps and improve content adoption.

These activities support operational consistency and guest service delivery. They also help prepare teams for new products, services, system enhancements and process changes.

What You Will Do

• Manage the Guest Services Knowledge Base and maintain accurate, current and compliant content.
• Partner with stakeholders and service providers when processes, products, systems or policies change.
• Create knowledge articles, operational communications, quick reference guides and learning content.
• Coordinate content reviews and knowledge governance activities.
• Support operational readiness for new services, products, system enhancements and process updates.
• Monitor Knowledge Base usage, search trends, assessment results, quality findings and operational feedback.
• Work with Operations, Quality and Learning & Development to identify knowledge and capability gaps.
• Produce and analyse performance reports and knowledge adoption metrics.

Education, Experience And Skills

Etihad Airways prefers a bachelor’s degree in Business Administration, Communications, Knowledge Management, Customer Experience, Education, Aviation Management or a related discipline.

Your four years of experience may come from Knowledge Management, Content Management, Quality, Learning & Development, Operations Support or Customer Service environments. The employer is seeking experience that connects content, operational needs and measurable performance.

• Experience managing cross-functional stakeholders and outsourced service providers.
• Proven ability in knowledge governance, operational communications and content management.
• Experience analysing performance data, assessments, quality findings and operational trends.
• Proficiency with knowledge management platforms, reporting tools and Microsoft 365 applications.
• Skills in stakeholder engagement, performance analysis and the preparation of operational content.

How to Apply

1. Review the role requirements and confirm that your education and experience match the criteria above.
2. Update your CV to show relevant knowledge management, content, quality, operations support or customer service experience.
3. Use the official application button provided by GluJob below this article and confirm the vacancy’s current status.
4. Sign in or create an account on the employer’s careers site, complete the application and provide the information requested by Etihad Airways.

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Source: Etihad Airways

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