The DP World Customer Service Agent Job is a full-time, on-site position in the United Arab Emirates. You will assist airport passengers, provide terminal information and coordinate support services while following operating and safety procedures.
This Commercial department position involves direct customer assistance within an airport terminal. Applications are submitted through DP World’s official careers website.
Customer Service Agent At DP World: Key Facts
| Company | DP World |
|---|---|
| Job Title | Customer Service Agent |
| Location | United Arab Emirates |
| Department | Commercial |
| Employment Type | Full-time |
| Work Arrangement | On-site |
| Salary | Not disclosed by the employer. |
| How to Apply | Official DP World careers website |
| Job Reference | ORC-REQ-27233 |
| Posted On | 16 October 2026 |
About The Terminal Support Work
Your work will centre on helping passengers move through the airport terminal safely and efficiently. You will need to remain informed about terminal changes that could affect the quality of customer service.
The job also involves working with terminal stakeholders to support customers and resolve problems. DP World states that it welcomes applications from all members of society.
Main Responsibilities
- Support the safe and efficient transport of ADAC guests within the airport terminal.
- Keep your information current when changes within Midfield Terminal could affect customer-service quality.
- Explain applicable rules and regulations clearly to passengers.
- Attend briefing sessions and complete handover procedures in line with performance standards.
- Suggest relevant improvements to customer-service delivery and work systems.
- Coordinate passenger buggy transport assistance for arrivals and departures.
- Work with Midfield Terminal stakeholders to assist customers and resolve problems.
- Provide detailed information about airport facilities and services, including lounges, gates, banks, restaurants and ATMs.
How to Apply
- Review the duties and job details above to decide whether the position matches your background.
- Update your CV so it clearly presents relevant customer service, passenger support or terminal experience.
- Use the official application button provided by GluJob below this article.
- Follow DP World’s application process and submit the information requested by the employer.
Apply on Official Career Site
Continue securely using the employer’s official vacancy link.
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Source: DP World