The Chalhoub Customer Care Job in Dubai is a Consultant Customer Care position in Dubai with Chalhoub Group for Level Shoes. You will mainly manage customer cases from first contact through resolution while maintaining service, quality and performance standards.
You may suit this role if you are comfortable supporting customers and resolving issues across several contact channels. The working arrangement is hybrid, and applications are submitted through the Chalhoub Group careers website.
Chalhoub Customer Care Job in Dubai – Key Facts
| Company | Chalhoub Group |
|---|---|
| Job Title | Consultant Customer Care – Level Shoes |
| Location | Dubai, hybrid |
| Employment Type | Full-time |
| Salary | Not disclosed by the employer. |
| How to Apply | Official Chalhoub Group careers website |
| Job Reference | 8440767 |
About the Role
Based in the E-Commerce department, the position provides customer care for Level Shoes within the luxury retail and e-commerce industry. Support is delivered through both phone and digital communication channels.
Customer cases may involve orders, deliveries, returns, refunds, exchanges, product details or availability. You will take ownership of each case, coordinate with relevant internal teams and keep the customer informed while the matter is being resolved.
Performance is measured through service standards and Customer Care KPIs. Accurate records, timely follow-up and professional complaint handling are therefore central parts of the work.
Key Duties
- Respond to customer enquiries received through calls, emails, WhatsApp and live chat.
- Manage questions about orders, deliveries, returns, refunds, exchanges, product information and product availability.
- Own customer cases from the first contact until a resolution has been reached.
- Handle complaints professionally and escalate complex or sensitive cases when required.
- Record customer interactions and case updates accurately in Salesforce Service Cloud.
- Coordinate with operations, logistics, stores and other relevant teams to resolve customer issues.
- Follow up on pending customer cases within the agreed timelines.
- Meet productivity, quality, service-level agreement, attendance and other Customer Care KPIs.
Skills the Employer Wants
- Customer service skills for handling enquiries, complaints and ongoing cases.
- Problem-solving ability when working towards an appropriate case resolution.
- Clear written and verbal communication across phone and digital channels.
- Active listening to understand each customer’s question or concern.
- Empathy when communicating with customers and handling complaints.
- Ability to use CRM or customer-care platforms for case management.
- Attention to detail when recording interactions, updates and follow-up actions.
- Teamwork and collaboration with operations, logistics, stores and other teams.
Working Hours and Benefits
Schedules, managed breaks and queue requirements apply to this customer care position. Exact working hours are not provided.
Benefits include health care, a contribution towards child education, remote and flexible working policies, and exclusive employee discounts.
Looking for more options? You can also browse UAE jobs, Dubai jobs and retail jobs on GluJob, updated every day.
Frequently Asked Questions
Is the Chalhoub Customer Care Job in Dubai full-time?
Yes. Chalhoub Group identifies this position as a full-time job.
Are education or experience requirements stated?
No specific education qualification or experience requirement is included for this position.
Is the salary mentioned?
No. The employer has not disclosed the salary for this customer care role.
Does GluJob charge any fee for this job?
No. GluJob is a free job information website. We never charge candidates or collect applications — apply only through the employer’s official channel.
How to Apply
- Review the role details, duties and requested skills above to confirm that the position matches your background.
- Update your CV so it clearly presents relevant customer service, communication, problem-solving, CRM and teamwork skills.
- Use the official Apply button provided by GluJob below this article to open the employer’s application page.
- Check the latest vacancy status and instructions before completing Chalhoub Group’s own online application process.
- Make sure the email address and phone number entered in your application are current and accessible.
Apply on Official Career Site
Continue securely using the employer’s official vacancy link.
Never pay anyone to apply for this job or to secure an interview.
Source: Chalhoub Group
