The Flyadeal Service Agent Job in Jeddah is an entry-level Customer Service Agent opening within the airline’s Customer Engagement Centre. You will handle customer enquiries and complaints, provide accurate information, support disruption activities, and work towards customer-care, productivity, and revenue targets.
This role suits someone seeking customer service jobs in Jeddah. Employment is full time, and you can apply through the flyadeal careers website.
Flyadeal Service Agent Job in Jeddah – Key Facts
| Company | flyadeal |
|---|---|
| Job Title | Customer Service Agent |
| Location | Jeddah, Saudi Arabia |
| Employment Type | Full Time |
| Experience | Entry Level |
| Salary | Not disclosed by the employer. |
| How to Apply | Official flyadeal careers website |
About the Role
Working in the Customer Engagement Centre, you will contribute to a Customer First environment while managing direct contact with customers. Your work covers everyday service enquiries as well as complaints that may require further support or escalation.
Customer support is closely connected with operational and commercial goals. Alongside helping customers, you will identify suitable revenue opportunities and work towards assigned service, productivity, and revenue measures.
Accurate information is an important part of the job. You will need to remain familiar with flyadeal’s products, systems, services, policies, procedures, and current marketing campaigns when responding to customers.
Key Duties
- Contribute to a positive Customer First environment within the Customer Engagement Centre.
- Handle inbound customer calls efficiently and professionally.
- Give customers clear and accurate information about flyadeal products, services, policies, and procedures.
- Recognise appropriate revenue opportunities while continuing to support each customer’s needs.
- Meet assigned productivity, customer-care, and revenue targets.
- Resolve customer enquiries and complaints, escalating complex matters when required.
- Keep your knowledge of products, systems, services, and marketing campaigns current.
- Enter information accurately and promptly across the relevant systems.
- Help Team Leaders manage queues, flight disruptions, and cancelled-flight processing.
- Monitor customer feedback and report recurring service or operational concerns.
- Coordinate with internal teams to resolve complaints and improve the customer journey.
- Take part in personal development activities aimed at improving performance and achieving KPIs.
Who Can Apply
The verified listing identifies this as an entry-level Customer Service Agent role in Jeddah, Saudi Arabia. No mandatory Saudi-nationality restriction is stated in the supplied vacancy information.
Looking for more options? You can also browse fresher jobs, Saudi Arabia jobs and airline and airport jobs on GluJob, updated every day.
Frequently Asked Questions
Is the Flyadeal Service Agent Job in Jeddah entry level?
Yes. flyadeal classifies the Customer Service Agent opening as an entry-level position.
What type of customer contact does the job involve?
You will manage inbound calls, answer enquiries, address complaints, and provide information about the airline’s products and services.
Is the salary mentioned?
No. The employer has not disclosed the salary for this opening.
How are applications submitted?
Applications are completed through flyadeal’s official careers website using the application option provided below this article.
Does GluJob charge any fee for this job?
No. GluJob is a free job information website. We never charge candidates or collect applications — apply only through the employer’s official channel.
How to Apply
- Check the vacancy status and requirements on the official flyadeal careers website.
- Update your CV with information relevant to the Customer Service Agent role.
- Use the official application button provided by GluJob below this article.
- Complete the employer’s application form and follow the instructions shown in flyadeal’s application process.
Apply on Official Career Site
Continue securely using the employer’s official vacancy link.
Never pay anyone to apply for this job.
Source: flyadeal
