The Marriott AYS job in Doha is a full-time guest services position at JW Marriott Marquis City Center Doha. You will respond to guest requests through telephone and digital channels, operate the switchboard and coordinate service needs with hotel departments.
This entry-level role suits applicants with a high school diploma or G.E.D. equivalent. No related work experience, supervisory experience, licence or certification is required, and applications are completed through Marriott’s official careers website.
Agent At Your Service At JW Marriott: Key Facts
| Company | JW Marriott Marquis City Center Doha |
|---|---|
| Job Title | Agent At Your Service (AYS) |
| Location | JW Marriott Marquis City Center Doha, Doha, Qatar |
| Department | Rooms & Guest Services Operations |
| Employment Type | Full Time |
| Experience | No related work experience or supervisory experience required |
| Education | High school diploma or G.E.D. equivalent |
| Salary | Not disclosed |
| How to Apply | Official Marriott careers website |
| Job Reference | 26121779 |
What You Will Handle
Your work centres on receiving guest questions, concerns and service requests, then recording and directing them correctly. Follow-up is part of the job, so you will also confirm whether each request has been resolved satisfactorily.
- Answer, record and process guest requests through telephone, email, chat and mobile communication devices.
- Operate the telephone switchboard and process wake-up calls.
- Connect callers with the appropriate extension.
- Receive, record and relay guest messages accurately.
- Log requests and issues in the computer system, then coordinate with the relevant hotel department.
- Follow up with guests to confirm that their requests have been resolved.
- Provide information about rooms, hotel amenities and local places of interest.
- Process room-service orders and record transactions in the point-of-sale system when required.
- Help guests access the internet and guestroom entertainment services.
Physical And Workplace Requirements
You must be able to stand, sit or walk for an extended period or for an entire work shift. The job also requires you to move, lift, carry, push, pull and place objects weighing up to 10 pounds without assistance.
Marriott asks the selected employee to follow its grooming, confidentiality and asset-protection policies. You must also be able to assist individuals with disabilities and work according to company policies and quality-assurance standards.
Skills Needed For The AYS Team
Clear professional communication and careful message handling are important because requests may arrive through several channels. The employer also identifies the following skills for the position:
- Telephone switchboard operation
- Guest service
- Computer data entry
- Guest-request logging and follow-up
- Point-of-sale transaction handling
- Team coordination
How to Apply
- Review the vacancy details and confirm that you meet the education, physical and workplace requirements.
- Update your CV so it clearly presents your communication, guest service, computer and coordination skills.
- Use the official application button provided by GluJob below this article and check the current vacancy status.
- Sign in or create an account on Marriott’s careers website, then complete the employer’s application process.
Apply on Official Career Site
Continue securely using the employer’s official vacancy link.
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