Dubai Airport Customer Service Roles Jobs 2026 are a great opportunity for candidates who want to build a professional career in the aviation industry with one of the most respected airline groups in the world. Emirates Group is offering customer service career opportunities in Dubai across Emirates Airport Services, dnata, Marhaba Services, and the Contact Centre.
This opportunity is suitable for candidates who enjoy meeting people, helping travellers, working in a multicultural environment, and building a long-term career in airport operations or customer support. Emirates Group is known for its high service standards, international work culture, and excellent travel-related employee benefits.
Selected candidates will receive training, including system training and customer service skills, before being assigned to suitable departments across the group. These roles are available for both full-time and part-time opportunities, giving candidates more flexibility based on their lifestyle and career goals.
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About Emirates Group Careers
Emirates Group is one of the leading aviation and travel service companies in the world. The group includes Emirates Airline, one of the largest international airlines, and dnata, one of the world’s major air services providers. With its headquarters in Dubai, Emirates Group offers employees the chance to work in a fast-paced, modern, and international environment.
Working with Emirates Group gives candidates exposure to airport operations, passenger handling, travel services, customer support, sales, and service excellence. For many job seekers, Emirates Group Careers are considered a strong career path because of the company’s global reputation, structured training, and growth opportunities.
Available Job Vacancies
Emirates Group has announced customer service career opportunities under different departments. The available roles include:
1. Airport / Customer Service Agent – Emirates and dnata
The Airport / Customer Service Agent role is a front-line customer-facing position based at Dubai International Airport. Candidates selected for this role will assist passengers during check-in, boarding, arrivals, baggage services, and other airport service points.
This role is ideal for candidates who are confident, friendly, professional, and able to handle passengers from different countries and cultures. Airport Customer Service Agents are often one of the first people passengers meet at the airport, so strong communication and a positive attitude are very important.
In this position, employees may assist families, VIP passengers, unaccompanied minors, connecting passengers, and travellers who need extra support. This role also helps candidates build strong airport operations knowledge and customer service experience.
2. Marhaba Service Agent
The Marhaba Service Agent role focuses on providing a personalized airport experience to guests. Marhaba agents support passengers through important airport touchpoints such as check-in, immigration, boarding, baggage services, and arrival assistance.
This job is suitable for candidates who enjoy providing premium customer service and helping passengers feel comfortable during their airport journey. Marhaba Service Agents may assist VIP customers, families, unaccompanied minors, and passengers who need special care or additional support.
This role can help candidates grow in airport hospitality, customer experience, guest relations, and aviation service operations.
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3. Customer Sales and Service Consultant – Contact Centre
The Customer Sales and Service Consultant role is a contact centre-based position where selected candidates will support Emirates customers through different communication channels. This may include helping customers plan their travel, answering queries, providing product information, and resolving service-related concerns.
This role is perfect for candidates with strong communication skills, customer service experience, and a sales-focused mindset. Since the Contact Centre represents the voice of Emirates, candidates must be professional, patient, confident, and able to provide accurate information.
Employees in this role can develop skills in communication, problem-solving, sales support, customer care, and digital service handling.
Job Details
| Job Information | Details |
| Company Name | Emirates Group |
| Job Location | Dubai, United Arab Emirates |
| Industry | Aviation / Airline / Airport Services |
| Job Category | Customer Service / Airport Operations / Contact Centre |
| Available Roles | Airport Customer Service Agent, Marhaba Service Agent, Customer Sales and Service Consultant |
| Qualification | High School / A Levels |
| Experience | Relevant customer service experience is an advantage |
| Job Type | Full-Time and Part-Time Opportunities |
| Salary | Attractive salary and benefits as per company policy |
| Application Mode | Official Emirates Group Careers Website |
Required Qualification for Dubai Airport Customer Service Roles Jobs 2026
To apply for Dubai Airport Customer Service Roles Jobs 2026, candidates should meet the following basic requirements:
Candidates must have fluency in spoken and written English. Fluency in any additional language will be considered an advantage, especially for customer-facing airport roles where employees interact with passengers from around the world.
Applicants should have an A Levels or High School certificate. Strong interpersonal skills and excellent customer service skills are important for these roles. Since airport and contact centre operations run in different shifts, candidates must be willing to work in a shift-based work environment.
Basic computer knowledge is also required. Candidates should be able to use Windows-based programs such as Microsoft Word, Excel, and email. For front-line customer-facing roles, candidates must also be willing to wear a company uniform.
For the Contact Centre role, proficiency in English and at least one additional language is required. Preferred languages include Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, and Portuguese.
Candidates applying for messaging-based Contact Centre roles should also have good typing speed and accuracy, along with strong written communication skills.
Skills Required for Emirates Customer Service Jobs
Candidates applying for Emirates Customer Service Jobs should have a strong customer-first attitude. These roles require patience, clear communication, confidence, and the ability to stay calm in busy situations.
Applicants should be able to listen carefully, understand customer needs, and provide helpful solutions. Since airport and travel service jobs involve passengers from different countries, cultural awareness and respectful communication are very important.
For sales and contact centre roles, candidates should also have the ability to identify customer needs and support sales opportunities professionally. A positive attitude, teamwork, problem-solving ability, and willingness to learn can help candidates succeed in these roles.
Salary and Benefits
Emirates Group offers attractive salary and benefits based on the role and company policy. Employees working in Dubai may receive travel-related benefits that are special to the aviation industry.
Benefits may include flight and hotel discounts, employee travel benefits, professional training, career development opportunities, and the chance to work in a modern international environment. The final salary package and benefits will be mentioned in the official employment offer if the candidate is selected.
Hiring Process
The Emirates Group hiring process is structured and professional. Candidates can expect the following steps:
Step 1 – Apply
Candidates must submit their application through the official Emirates Group Careers website. After submitting the application, candidates will receive an email confirmation.
Step 2 – Review
The recruitment team will review the submitted application and check whether the candidate matches the job requirements.
Step 3 – Video Interview and Assessment
Shortlisted candidates may receive a link for an on-demand interactive video interview and assessment through HireVue. This is an important part of the hiring process, and candidates should complete it carefully.
Step 4 – Offer
Successful candidates will receive an employment offer with details about the role, salary, and benefits package.
Required Documents
Candidates should keep the following documents ready before applying for Dubai Airport Jobs 2026:
- Updated CV / Resume
- Passport copy
- Passport-size photograph
- Educational certificates
- Experience certificates, if available
- Language skill certificates, if available
- Any customer service or aviation-related training certificates, if available
Having all documents ready can make the application process easier and more professional.
Why Apply for Dubai Airport Customer Service Roles?
Dubai is one of the busiest aviation hubs in the world, and working at Dubai International Airport gives candidates excellent exposure to global travel operations. These roles are ideal for people who want a stable and professional career in the airline and airport services industry.
Emirates Group provides a multicultural work environment where employees can interact with passengers and colleagues from many nationalities. For candidates who are passionate about travel, aviation, and customer service, this can be a valuable career opportunity.
The experience gained in these roles can also support future career growth in airport operations, airline services, contact centre operations, customer experience, hospitality, and travel management.
How to Apply
Interested candidates can apply through the official Emirates Group Careers website. Those interested in applying should visit the official company career page, search for the relevant Dubai Airport Customer Service Roles Jobs 2026, read the job details carefully, and submit the online application. Candidates should make sure their CV is updated with correct contact details, education, language skills, customer service experience, and any aviation-related experience. Those interested in applying, click the Apply Now button in the column below.
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