Ooredoo Kuwait Call Center Jobs include a full-time, permanent call center support staff opening in Kuwait City. Working within Customer Care, you will handle customer contacts by telephone, chat, email and social media. Your main focus is resolving enquiries, escalating complex cases and supporting sales.
This job suits you if you have a two-year diploma in business or a related discipline. Experience is required based on the progression ladder, along with good spoken Arabic and English. Applications go through the Ooredoo Kuwait careers website, and the closing date is 1 January 2027.
Ooredoo Kuwait Call Center Jobs – Key Facts
| Company | Ooredoo Kuwait |
|---|---|
| Job Title | Support Staff, Call Center / Phono Subsidiary of Ooredoo Kuwait |
| Location | Kuwait City, Kuwait |
| Employment Type | Full Time – Permanent |
| Experience | Required experience based on progression ladder |
| Education | 2-year diploma in business or a related discipline |
| Salary | Not disclosed |
| How to Apply | Employer’s official careers website |
| Job Reference | VAC9931 |
| Closing Date | 1 January 2027 |
About the Role
Based in the telecommunications industry, the position forms part of Ooredoo Kuwait’s Customer Care department. It combines contact-handling and contact-management services across several customer communication channels.
You will respond to different contact types and work within established procedures to address customer requests. Cases that need more support must be passed to the appropriate level, while customer records and related system procedures must remain current.
Sales and outbound contact are also part of the work. You may match customer needs with suitable products and services, gather feedback, share complaint or ticket updates, and support debt-collection campaigns.
Key Duties
- Provide efficient support for customer-service enquiries and meet contact-handling targets.
- Maintain enough product knowledge to advise customers accurately about Ooredoo products and services.
- Answer different contact types to customer satisfaction and escalate complex cases appropriately.
- Analyse and resolve customer queries and requests within established procedures.
- Complete required system procedures and keep the customer database updated.
- Report customer issues and concerns connected with procedures and products.
- Close sales where possible by matching customer requirements with relevant products and services.
- Conduct outbound campaigns to capture feedback, communicate complaint or ticket status, and collect debt.
Who Can Apply
- You need a two-year diploma in business or a related discipline.
- Your required experience must match the applicable progression ladder.
- Good spoken Arabic is required.
- Good spoken English is required.
Skills the Employer Wants
- A good telephone manner when communicating with customers.
- Strong knowledge of products, services, systems and procedures.
- The ability to work effectively under pressure.
- Working knowledge of Microsoft Office.
- PC literacy and good knowledge of systems.
Looking for more options? You can also browse Kuwait jobs on GluJob, updated every day.
Frequently Asked Questions
How do I apply for the Ooredoo Kuwait Call Center Jobs vacancy?
Apply through Ooredoo Kuwait’s careers website. GluJob provides the official application button below the article and does not collect your application.
Is previous experience required?
Yes. The required experience is based on the employer’s progression ladder.
What qualification do I need?
You need a two-year diploma in business or a related discipline.
Is the salary mentioned?
No. The employer has not disclosed the salary for this position.
Does GluJob charge any fee for this job?
No. GluJob is a free job information website. We never charge candidates or collect applications — apply only through the employer’s official channel.
How to Apply
- Check that your education, experience and language abilities match the requirements above.
- Update your CV so it clearly presents the customer-service, system and communication skills requested for the job.
- Use the official application button provided by GluJob below this article.
- Confirm the latest vacancy status, sign in or create an account on the employer’s careers website, and complete its application process.
- Keep your email address and telephone number available for any reply from the employer.
Apply on Official Career Site
Continue securely using the employer’s official vacancy link.
Never pay anyone to submit or process your application for this job.
Source: Ooredoo Kuwait
